Hey there! I'm your 24-year-old techie, and I have been playing with computers since 2002 and working on them since 2012. My passion is in cybersecurity, computer networks, and all the hardware that comes with it. I started with HTML in high school and found my love for computer networking. I taught myself Windows Server for fun, thanks to the power of virtual machines, and learned why Linux is better for some applications. I started working as an Ops Specialist for Lime in Isla Vista, then side-hustled my way through COVID as a delivery driver. Coming out of the pandemic, I had the amazing opportunity to intern at Verkada as a Technical Support Engineer and help their mission to protect people and property. As I wrap up my studies at San Jose State University, I am excitedly looking ahead to opportunities to do what I love. Go Spartans!
Education
August 2021 - May 2024
San Jose State University
B.S. Engineering Technology, Computer Network System Management
August 2018 - May 2021
Santa Barbara City College
Computer Network Engineering
Experience
Verkada
Technical Support Engineering Intern
• Provided technical support to end-users by troubleshooting Verkada hardware and software over email, phone, and chat.
• Collaborated with teams across product development and engineering to identify and resolve technical issues.
• Conducted root cause analysis of recurring technical issues to provide recommendations for permanent solutions.
January 2023 - May 2023
San Mateo, California, United States
Lime
Operations Specialist
• Managed retrieval, deployment, and monitoring of shared e-scooters in the local community
• Diagnosed and repaired hardware and software issues in the field while identifying areas for improvement.
• Acted as a representative of the company providing customer service to riders.
September 2019 - May 2020
Santa Barbara, California Area
Translating Technologies
IT Support Specialist
• Assisted clients with at-home technical support for various hardware and software issues
• Diagnosed and repaired home network, IoT, and AV configurations
• Explained complex procedures and resolutions to clients in an easily digestible, comprehensible manner
December 2018 - September 2019
Santa Barbara, California Area
Skills
Certifications
July 2023
CCNA: Enterprise Networking, Security, and Automation
Cisco Networking Academy
Credly link available
March 2023 - March 2026
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)
Credly link available
February 2023
CCNA: Switching, Routing, and Wireless Essentials
Cisco Networking Academy
Credly link available